BTOB 2025 Season's Greetings(FACE TO FACE/VIDEO CALL EVENT)

Cancellation and change are possible in the waiting state before delivery, and only orders for which consultation has been completed are available in the ready-to-ship state.

(However, in the case of limited production products, cancellation may not be possible.)

It is impossible to cancel after delivery, but a simple change of mind return that can be resold may be possible by paying the round-trip shipping cost.

(However, in the case of limited production products, cancellation is not possible.)

- Products that have been damaged or opened cannot be exchanged/returned.

(However, exchanges due to scratches that damage accessories or product value are possible only if there is an opening video.)

- The outer case is a protective material to protect the product, and exchange or return is not possible due to scratches on the outer case.

- Minor scratches on accessories that may exist during the manufacturing process may not be eligible for exchange or return.

1. Take a video or photo where you can check product defects or incorrect delivery along with your order number/name/contact number and leave it on the Q&A bulletin board.

- Required attachments

① 1 photo of the delivery box to show the waybill in detail

② One photo of all the components in the delivery box you received

③ A picture of the defective part of the product that can be read or a video at the time of opening

2. Check the contents of the Q&A and decide whether exchange/return is possible

3. In the case of a confirmed exchange/return, we will send a courier to return the product, and package the product in the condition it was first received.

4. When the exchanged/returned product is received, we will proceed with the exchange and refund after final confirmation.