SM Fansignal Lip Balm - NCT, aespa, Red Velvet, Girls’ Generation, Shinee, Riize, Superjunior (2nd)

Cancellation and change are possible in the waiting state before delivery, and only orders for which consultation has been completed are available in the ready-to-ship state.

(However, in the case of limited production products, cancellation may not be possible.)

It is impossible to cancel after delivery, but a simple change of mind return that can be resold may be possible by paying the round-trip shipping cost.

(However, in the case of limited production products, cancellation is not possible.)

- Products that have been damaged or opened cannot be exchanged/returned.

(However, exchanges due to scratches that damage accessories or product value are possible only if there is an opening video.)

- The outer case is a protective material to protect the product, and exchange or return is not possible due to scratches on the outer case.

- Minor scratches on accessories that may exist during the manufacturing process may not be eligible for exchange or return.

1. Take a video or photo where you can check product defects or incorrect delivery along with your order number/name/contact number and leave it on the Q&A bulletin board.

- Required attachments

① 1 photo of the delivery box to show the waybill in detail

② One photo of all the components in the delivery box you received

③ A picture of the defective part of the product that can be read or a video at the time of opening

2. Check the contents of the Q&A and decide whether exchange/return is possible

3. In the case of a confirmed exchange/return, we will send a courier to return the product, and package the product in the condition it was first received.

4. When the exchanged/returned product is received, we will proceed with the exchange and refund after final confirmation.